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In this study, we first examine the relative impact of integration (both internal integration and external integration) on plant performance. Internal integration is operationalized as process integration which includes both information management and statistical process control. External...

Persistent link: https://www.econbiz.de/10010869225

Number 10 - Logistics information technology practice in manufacturing and merchandising firms: An international benchmarking study versus world class logistics firms

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Estimating customer service in a two-location continuous review inventory model with emergency transshipments

Xu, Kefeng; Evers, Philip T.; Fu, Michael C. - In: European journal of operational research : EJOR 145 (2003) 3, pp. 569-584

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The direct and contingency effects of supplier coordination and customer coordination on quality and flexibility performance

Jayaram, Jayanth; Xu, Kefeng; Nicolae, Mariana - In: International journal of production research : American … 49 (2011) 1, pp. 59-86

Persistent link: https://www.econbiz.de/10008769268

The influence of types of training on service system performance in mass service and service shop operations

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The effects of customer contact on conformance quality and productivity in Chinese service firms

Xu, Kefeng; Jayaram, Jayanth; Xu, Ming - In: International journal of quality & reliability management 23 (2006) 4-5, pp. 367-389

Persistent link: https://www.econbiz.de/10007264354

Customer Service, Customer Satisfaction, and Corporate Performance in the Service Sector

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The effects of customer contact on conformance quality and productivity in Chinese service firms

Xu, Kefeng; Jayaram, Jayanth; Xu, Ming - In: International journal of quality & reliability management 23 (2006) 4, pp. 367-389

Persistent link: https://www.econbiz.de/10007224741

Re-evaluating Returns to Scale in Transport

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Stocking policy in a two-party vendor managed channel with space restrictions

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