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Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
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Innovative methodology for the development of operational management standards in the hotel business
Kharenko, Dmytro; Titomir, Ludmila; Markovska, Anastasiia - In: Technology audit and production reserves 1 (2023) 4/69, pp. 36-41
Persistent link: https://www.econbiz.de/10014388613
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Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn; Fongsuwan, Wanno; … - In: Research journal of business management 9 (2015) 1, pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
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A structural compendium on service quality and customer satisfaction : a survey of banks in India
Potluri, Rajasekhara Mouly; Angati, Srinivas Rao; … - In: Journal of transnational management : the official … 21 (2016) 1, pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
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The effect of service quality and religiosity on electronic word of mouth through satisfaction in Islamic banking in North Africa
Jridi, Kaouther; Chaabouni, Amel; Bakini, Fatma; … - In: International journal of islamic marketing and branding 3 (2018) 4, pp. 278-298
Persistent link: https://www.econbiz.de/10012051024
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Market orientation and customer satisfaction : the role of service quality and innovation
Mahmoud, Mahmoud Abdulai; Hinson, Robert; Duut, Dickson … - In: International journal of business and emerging markets … 11 (2019) 2, pp. 144-167
Persistent link: https://www.econbiz.de/10012135585
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Examining the relationships between service quality, corporate image, customer satisfaction, and customer loyalty for an Indonesian bank
Krisnanto, Umbas; Novianti, Riska - In: Expert journal of business and management 7 (2019) 1, pp. 31-35
Persistent link: https://www.econbiz.de/10012139436
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Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
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Service quality analysis of two of the largest retail chains with minimart concept in Indonesia
Tannady, Hendy; Nurprihatin, Filscha; Hartono, Hendy - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 19 (2018), pp. 177-185
Service quality is important because it makes prices more affordable, and also fulfils customer satisfaction. This bolsters trust for customers, and thereby encourages them to keep buying products at retail stores. This research uses Quality Service Analysis method to understand the gap between...
Persistent link: https://www.econbiz.de/10012019175
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The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan
Aslam, Wajeeha; Arif, Imtiaz; Farhat, Kashif; … - In: Market : review for marketing theory and practice 30 (2018) 2, pp. 177-194
Persistent link: https://www.econbiz.de/10011994848