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Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman

Ananda S; Devesh, Sonal - In: Total quality management & business excellence 30 (2019) 16, pp. 1616-1629

Persistent link: https://www.econbiz.de/10012199907

Corporate social responsibility and service quality provision in shipping firms : financial synergies or trade-offs?

Yuen, Kum Fai; Vinh Van Thai - In: Maritime policy and management : MPM 44 (2017) 1/2, pp. 131-146

Persistent link: https://www.econbiz.de/10011732280

Factors affecting resto-bar customer satisfaction : imperatives for Philippine restaurateurs pursuing repatronage

Inocencio, Ma. Josephine E.; Madamba, Jeanette Angeline … - In: Journal of international trade & commerce 12 (2016) 3, pp. 1-22

Persistent link: https://www.econbiz.de/10011796117

An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty

Giovanis, Apostolos; Tsoukatos, Evangelos - In: Journal of transnational management : the official … 22 (2017) 1, pp. 4-24

Persistent link: https://www.econbiz.de/10011774231

Empirical study on the relationships of internet banking quality, customer value, and customer satisfaction

Krisnato, Umbas - In: Expert journal of marketing 5 (2017) 1, pp. 17-27

The purpose of this conducted study was to test the direct and indirect effects of internet banking quality and customer value to customer satisfaction. This study uses descriptive analysis and multiple regression analysis to examine these relationships. The study is based on a survey conducted...

Persistent link: https://www.econbiz.de/10011764027

Psychological capital in the quick service restaurant industry : a study of unit-level performance

Mathe, Kimberly; Scott-Halsell, Sheila; Kim, Seontaik; … - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 823-845

Persistent link: https://www.econbiz.de/10011746976

Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea

Yoon, Sung-Joon; Lee, Hyong-june - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 585-605

Persistent link: https://www.econbiz.de/10011754045

Examining the relationships between service quality, perceived value, customer satisfaction and purchase intentions : a marketing study of Bangkok's metropolitan rapid transit syst...

Chongsanguan, Prapat; Trimetsoontorn, Jirasek; … - In: Journal for global business advancement : JGBA 10 (2017) 1, pp. 3-25

Persistent link: https://www.econbiz.de/10011739072

The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships

Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407

Persistent link: https://www.econbiz.de/10011741146

The value of measuring customer satisfaction

Cho, Jihoon; Aribarg, Anohca; Manchanda, Puneet - 2017 - This version: January 2017

Persistent link: https://www.econbiz.de/10011741909