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Service orientation: the derivation of underlying constructs and measures
Oliveira, Pedro; Roth, Aleda V. - In: International Journal of Operations & Production Management 32 (2012) 2, pp. 156-190
Purpose – This paper coins the construct of Service Orientation (SO) and empirically develops its measurement in the context of business‐to‐business (B2B) e‐commerce. SO is operationally defined as the business' overall propensity for delivering service excellence. The purpose of this...
Persistent link: https://www.econbiz.de/10014790164
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Does supply chain visibility enhance agility?
Brusset, Xavier - In: International journal of production economics 171 (2016), pp. 46-59
Persistent link: https://www.econbiz.de/10011437226
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Is strategic agility the new Holy Grail? : exploring the strategic agility construct
Sampath, Gayathri; Krishnamoorthy, Bala - In: International journal of business excellence 13 (2017) 2, pp. 160-180
Persistent link: https://www.econbiz.de/10011856593
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The Influence of service orientation on B2B e-service capabilities : an empirical investigation
Oliveira, Pedro; Roth, Aleda V. - In: Production and operations management : an international … 21 (2012) 3, pp. 423-443
Persistent link: https://www.econbiz.de/10009560502
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Service differentiation and operating segments : a framework and an application to after-sales services
Tijerina Guajardo, José Alfredo; Cohen, Morris A. - In: Manufacturing & service operations management : M & SOM 20 (2018) 3, pp. 440-454
Persistent link: https://www.econbiz.de/10011914419
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Healthcare operations management : a structured literature review
Jha, R. K.; Sahay, B. S.; Charan, P. - In: Decision 43 (2016) 3, pp. 259-279
Persistent link: https://www.econbiz.de/10011621799
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Adopting entrepreneurial orientation to improve agile manufacturing
Nejad, Mehdi Ebrahimi; Jalaee, Seyyed Abdolmajid; … - In: International journal of entrepreneurship and small business 22 (2014) 2, pp. 179-195
Persistent link: https://www.econbiz.de/10010477387
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Special issue editorial "agile management"
Wald, Andreas; Gleich, Ronald - In: Die Unternehmung : Swiss journal of business research … 74 (2020) 2, pp. 117-121
Persistent link: https://www.econbiz.de/10012262444
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Agility in healthcare services : a systematic literature exploration
Patri, Rojalin; Suresh, M. - In: International journal of services and operations management 32 (2019) 3, pp. 387-404
Persistent link: https://www.econbiz.de/10012009028
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Engaging with complex environments : why agility involves more than running hard
Prange, Christiane - In: International journal of complexity in leadership and … 3 (2016) 3, pp. 182-197
Persistent link: https://www.econbiz.de/10011639847