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An experimental investigation of the role of face in service failure and recovery encounters

Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: The journal of consumer marketing 27 (2010) 7, pp. 584-593

Persistent link: https://www.econbiz.de/10008772834

Group emotional contagion and complaint intentions in group service failure : the role of group size and group familiarity

Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: Journal of service research : JSR 17 (2014) 3, pp. 326-338

Persistent link: https://www.econbiz.de/10010393227

The effects of group emotional contagion and deindividuation on complaint intentions in group service failure

Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: Delivering value in turbulent times : AMA Summer …, (pp. 468-477). 2012

Persistent link: https://www.econbiz.de/10010191478

An experimental investigation of the role of face in service failure and recovery encounters

Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: The journal of consumer marketing 27 (2010) 7, pp. 584-594

Persistent link: https://www.econbiz.de/10008721504

Multiple emotional contagions in service encounters

Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: Journal of the Academy of Marketing Science 39 (2011) 3, pp. 449-467

Persistent link: https://www.econbiz.de/10008994040

An experimental investigation of the role of face in service failure and recovery encounters

Du, Jiangang; Fan, Xiucheng; Feng, Tianjun - In: Journal of Consumer Marketing 27 (2010) 7, pp. 584-593

Purpose – The concept of face has been deeply embedded in Chinese culture. This paper aims to examine the role of face in service failure and recovery encounters, and to explore the factors that influence customer emotions, recovery satisfaction and behavioral intention based on a proposed...

Persistent link: https://www.econbiz.de/10014848845

Can fear be eaten? The emotional outcomes of consuming frightening foods or drinks

Du, Jiangang; Zheng, Qiuying; Hui, Michael K.; Fan, Xiucheng - In: Psychology & Marketing 36 (2019) 11, pp. 1027-1038

Persistent link: https://www.econbiz.de/10012084009

Customer perceptions of a product recall : the role of panic

Du, Jiangang - In: Global supply chain quality management : product …, (pp. 283-302). 2015

Persistent link: https://www.econbiz.de/10010473119

The effects of comparative reviews on product sales

Zhang, Min; Li, Yuzhuo; Sun, Lin; Wang, G. Alan; Du, … - In: Journal of interactive marketing 59 (2024) 2, pp. 167-182

Persistent link: https://www.econbiz.de/10014583180

Beyond weekdays : the impact of the weekend effect on eWOM of hedonic product

Du, Jiangang; Zhu, Liya; Ma, Yuanning; Zhang, Yu - In: Journal of retailing and consumer services 77 (2024), pp. 1-8

Persistent link: https://www.econbiz.de/10014462181