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"You gotta lie to it": software applications and the management of technological change in a call centre

Russell, Bob - In: New technology, work and employment 22 (2007) 2, pp. 132-145

Persistent link: https://www.econbiz.de/10003494484

Challenge-hindrance stressors and job outcomes : the moderating role of conscientiousness

Abbas, Muhammad; Raja, Usman - In: Journal of business and psychology 34 (2019) 2, pp. 189-201

Persistent link: https://www.econbiz.de/10012014084

The mediating role of psychological distress between ostracism, work engagement, and turnover intentions : an analysis in the Cypriot hospitality context

Anasori, Elham; Bayighomog, Steven W.; De Vita, Glauco; … - In: International journal of hospitality management 94 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012495035

Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?

Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee; I, Seung jae - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1638-1657

Persistent link: https://www.econbiz.de/10011732263

Relationship between perceived performance management system (PMS) effectiveness, work engagement and turnover intention : mediation by psychological contract fulfillment

Sharma, Neha Paliwal; Sharma, Tanuja; Agarwal, … - In: Benchmarking : an international journal 29 (2022) 9, pp. 2985-3007

Persistent link: https://www.econbiz.de/10014231619

Investigating the mediating effect of psychological empowerment on quality of work life-organisational commitment relationship : a study on Indian IT sector managers

Srivastava, Shalini; Pathak, Deepti - In: International journal of management development : IJMD 1 (2011/2016) 3, pp. 196-214

Persistent link: https://www.econbiz.de/10011619810

The productive and happy agent : performance and positive emotions at call centres

Garcia, Danilo; Rapp Ricciardi, Max; Archer, Trevor - In: International journal of happiness and development 2 (2015) 1, pp. 84-90

Persistent link: https://www.econbiz.de/10011309533

Stressful demands or helpful guidance? : the role of display rules in Indian call centers

Little, Laura M.; Nelson, Debra L.; Quade, Matthew J.; … - In: Journal of vocational behavior 79 (2011) 3, pp. 724-733

Persistent link: https://www.econbiz.de/10009406757

State mood, task performance, and behavior at work : a within-persons approach

Miner, Andrew G.; Glomb, Theresa M. - In: Organizational behavior and human decision processes : … 112 (2010) 1, pp. 43-57

Persistent link: https://www.econbiz.de/10003971706

The role of transformational leadership in the mental health and job performance of employees with disabilities

Kensbock, Julia M.; Boehm, Stephan A. - In: The international journal of human resource management 27 (2016) 13/14, pp. 1580-1609

Persistent link: https://www.econbiz.de/10011635555

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