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Customer emotions in service robot encounters : a hybrid machine-human intelligence approach

Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629

Persistent link: https://www.econbiz.de/10013396024

Effects of emotional intelligence on the relationship between individual and contextual factors on the quality of internal auditing in federal educational institutions in Brazil

Moura, Cristiane Silva da; Imoniana, Joshua Onome; … - In: International journal of finance & banking studies : JJFBS 11 (2022) 2, pp. 118-127

Persistent link: https://www.econbiz.de/10013460100

Emotional Intelligence and Improving Service Delivery in the Nigerian Public Service

Ugoani, John - 2023

desired level. In the last two decades the concept of emotional intelligence has been popularized as the new science of … success. It is believed that El is actually more critical than intelligence quotient in terms of career or service success. It …

Persistent link: https://www.econbiz.de/10014360885

Cultural intelligence and proactive service performance : mediating and moderating role of leader's collaborative nature, cultural training and emotional labor

Al Shaer, Aisha Saif; Jabeen, Fauzia; Jose, Saju; … - In: Journal of health organization and management 37 (2023) 3, pp. 379-406

Persistent link: https://www.econbiz.de/10014303255

Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?

Dogerlioglu-Demir, Kivilcim; Ng, Andy H.; Koçaş, Cenk - In: Journal of retailing and consumer services 75 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014372547

The requisite role of emotional intelligence in customer service in the retail banking sector

Al Khoury, Grace; Thrassou, Alkis; Papasolomou, Ioanna; … - In: International journal of organizational analysis 31 (2023) 7, pp. 3315-3347

Persistent link: https://www.econbiz.de/10014432343

Self vs. other raters' assessment of emotional intelligence in private and public hospitals : a comparative study

Sweis, Rateb J.; Aldaod, Sawsan; AlSayyed, Niveen M.; … - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-19

This study aims to investigate the levels of emotional intelligence for managers in public and private hospitals in … Jordan for the purpose of identifying the relative practice of emotional intelligence dimensions by managers in each sector …. The research will also look into the differences (gaps) in self- and other-assessed emotional intelligence for managers in …

Persistent link: https://www.econbiz.de/10013470144

Enhancing Service Orientation Through Emotional Intelligence Amongst Health Care Professionals : A Case Study of Government Hospital in Delhi, India

Singh, Kavita - 2012

through a model interlinked and synergistic with emotional intelligence. Out of 217 health professionals (doctors and nurses … the health professionals scored average for emotional intelligence. Further, it has been found that service orientation … variables of emotional intelligence …

Persistent link: https://www.econbiz.de/10014166072

Effects of professional commitment, commitment to ethics, internal locus of control and emotional intelligence on the ability to detect fraud through reduced audit quality behavior...

Yulianti, Yulianti; Zarkasyi, Mohammad Wahyudin; … - In: Journal of Islamic accounting and business research 15 (2024) 3, pp. 385-401

Persistent link: https://www.econbiz.de/10014520170

Emotional intelligence as a key driver of the formation of professional scepticism in auditors

Cilliers, Sonja - In: South African journal of business management 54 (2023) 1, pp. 1-15

. This research establishes a link between professional scepticism and emotional intelligence (EI). Credence is given to the … emotional intelligence were identified and linked. Findings/results: A significant overlap between elements of professional … scepticism and facets of emotional intelligence was indicated, especially those of self-assessment, conscientiousness …

Persistent link: https://www.econbiz.de/10014520881