Jiang, Lan; Hoegg, Joandrea; Dahl, Darren W.; … - In: Journal of Consumer Research 36 (2010) 5, pp. 778-791
This study examines the effects of incidental similarity shared between a salesperson and a potential customer. We show that an incidental similarity, such as a shared birthday or birthplace, can result in a more favorable attitude and a higher intention to purchase. We argue and find that the...