In a post-Enron world, corporate accountability and ethical behaviour have become increasingly important. Joel Amernic and Russell Craig consider the implications of the corporate language of leadership.

Discusses English Language Teaching (ELT) as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu...

The Language of Business Studies Lectures -- Editorial page -- Title page -- LCC data -- Table of contents -- Preface -- List of acronyms and abbreviations -- List of tables and figures -- chapter 1 -- Introduction -- 1.1 Rationale for the study -- 1.2 The university lecture: pros and cons --...