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Does involvement matter in online shopping satisfaction and trust?
Martín, Sonia San; Camarero, Carmen; José, Rebeca San - In: Psychology & marketing 28 (2011) 2, pp. 145-167
Persistent link: https://www.econbiz.de/10008858092
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A cross-national study on online consumer perceptions, trust, and loyalty
San-Martín, Sonia; Camarero, Carmen - In: Journal of organizational computing and electronic commerce 22 (2012) 1, pp. 64-86
Persistent link: https://www.econbiz.de/10009513858
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Online buying perceptions in Spain : can gender make a difference?
San Martín, Sonia; Jiménez, Nadia H. - In: Electronic markets : the international journal on … 21 (2011) 4, pp. 267-281
Persistent link: https://www.econbiz.de/10009405900
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Performance of e-invoicing in Spanish firms
Hernandez-Ortega, Bianca; Jimenez-Martinez-Julio - In: Information systems and e-business management : ISeB 11 (2013) 3, pp. 457-480
Persistent link: https://www.econbiz.de/10009779137
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Analysing online purchase intention in Spain : fashion e-commerce
Escobar-Rodríguez, Tomás; Bonsón-Fernández, Rocío - In: Information systems and e-business management : ISeB 15 (2017) 3, pp. 599-622
Persistent link: https://www.econbiz.de/10011758781
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Hotels and online travel agencies : power or trust for a competitive long-term relationship
Iazzi, Antonio; Trio, Oronzo; Gravili, Silvia - In: International journal of technology marketing : IJTMkt 12 (2017) 2, pp. 115-126
Persistent link: https://www.econbiz.de/10011745949
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Social commerce : is interpersonal trust formation similar between U.S.A. and Spain?
Qin, Li; Juan Vigaray, María D. de - In: Journal of retailing and consumer services 62 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012648934
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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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Negative word of mouth and online shopping : examining the role of psychological contract violation, trust and satisfaction
Mehmood, Sana; Rashid, Yasir; Zaheer, Salman - In: Pakistan journal of commerce and social sciences 12 (2018) 3, pp. 886-908
In a highly competitive e-retailing world, service provision fulfilling the customer's expectations plays a crucial role in survival and sustainability of buyer-seller relationship. However, service failure could result in negative outcomes due to destruction of this relationship. From...
Persistent link: https://www.econbiz.de/10011965367