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International service delivery...
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Service quality
21,435
Dienstleistungsqualität
20,684
Internationaler Markteintritt
7,005
International market entry
6,980
Customer satisfaction
6,357
Kundenzufriedenheit
6,176
Trade in services
5,292
Dienstleistungshandel
5,289
Consumer behaviour
4,453
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4,409
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3,950
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3,938
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3,569
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3,531
Qualitätsmanagement
2,560
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2,519
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2,472
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2,466
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2,343
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2,337
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2,330
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2,328
Welt
2,327
Theorie
2,324
World
2,309
Theory
2,290
USA
2,141
United States
2,102
Auslandsinvestition
2,100
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2,083
Dienstleistungssektor
1,969
Deutschland
1,923
Service industry
1,900
Germany
1,810
Krankenhaus
1,799
Hospital
1,787
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1,587
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1,561
China
1,495
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1,330
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Mattoo, Aaditya
195
Hoekman, Bernard M.
95
Siciliani, Luigi
76
Hoekman, Bernard
61
Francois, Joseph F.
58
Adlung, Rudolf
53
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
50
Ariu, Andrea
48
Sauvé, Pierre
46
Hanushek, Eric Alan
45
Borchert, Ingo
44
Schmid, Stefan
44
Rivkin, Steven G.
43
Shepherd, Ben
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Roy, Martin
39
Whalley, John
39
Tarr, David G.
38
Brekke, Kurt R.
37
Nordås, Hildegunn Kyvik
36
Fink, Carsten
35
Gravelle, Hugh
35
Larimo, Jorma
35
Sáez, Sebastián
34
Prentice, Catherine
33
Shingal, Anirudh
33
Gootiiz, Batshur
31
Raff, Horst
31
Buckley, Peter J.
30
Greenstein, Shane M.
30
Langhammer, Rolf J.
30
Miroudot, Sébastien
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Shahin, Arash
29
Hanushek, Eric A.
28
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National Bureau of Economic Research
255
OECD
137
International Monetary Fund (IMF)
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IGI Global
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International Monetary Fund
48
World Bank
43
World Trade Organization
34
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
30
Springer Fachmedien Wiesbaden
29
Economic Research and Statistics Division (ERSD), World Trade Organization (WTO)
24
UNCTAD
22
Europäische Kommission
19
Weltbank
19
Edward Elgar Publishing
18
UNCTAD / Secretariat
18
World Bank Group
18
C.E.P.R. Discussion Papers
17
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17
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14
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13
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13
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12
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12
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10
Verlag Dr. Kovač
10
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8
State Bank of Pakistan / Statistics and Data Warehouse Department
8
Euromonitor International Plc <London>
7
HAL
7
Asian Development Bank
6
Centre on Transnational Corporations
6
Deloitte, Haskins and Sells <New York, NY>
6
OECD / International Transport Forum
6
Research Seminar in International Economics
6
USA / General Accounting Office
6
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
6
Wiener Institut für Internationale Wirtschaftsvergleiche, wiiw
6
World Bank / Development Research Group / Trade
6
Centre for International Economic Studies
5
Commonwealth Secretariat
5
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International journal of hospitality management
411
Journal of business research : JBR
376
The service industries journal
344
Journal of retailing and consumer services
340
NBER working paper series
251
Working paper / National Bureau of Economic Research, Inc.
249
International business review : the official journal of the European International Business Academy
224
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
NBER Working Paper
221
The journal of services marketing
213
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
167
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
146
Journal of air transport management
144
Services marketing quarterly
144
Journal of hospitality marketing & management
138
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
130
SpringerLink / Bücher
129
Journal of travel and tourism marketing
123
Tourism management : research, policies, practice
120
Discussion paper / Centre for Economic Policy Research
118
Journal of world business : JWB
118
International journal of quality and service sciences
115
Service business
114
International journal of quality & reliability management
113
International journal of productivity and quality management : IJPQM
110
Management international review : mir ; journal of international business
109
Policy research working paper : WPS
109
Working paper
106
Cogent business & management
105
Journal of service research : JSR
105
International journal of services and operations management
104
Health care management review : HCM review
102
Journal of service management
97
Discussion paper series / IZA
96
CESifo working papers
95
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
94
The world economy : the leading journal on international economic relations
93
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ECONIS (ZBW)
34,838
Other ZBW resources
777
RePEc
653
EconStor
393
BASE
60
USB Cologne (EcoSocSci)
31
OLC EcoSci
23
ArchiDok
1
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111
The effect of perceived service quality on customer loyalty in internet service providers in Jordan
Obeidat, Bader Yousef
;
Sweis, Rateb J.
;
Zyod, Diana Shawqi
- In:
Journal of management research
4
(
2012
)
4
,
pp. 224-242
Persistent link: https://www.econbiz.de/10009727348
Saved in:
112
Resource management in software as a service using the knapsack problem model
Aisopos, Fotis
;
Tserpes, Konstantinos
;
Varvarigou, Theodora
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 465-477
Persistent link: https://www.econbiz.de/10009728455
Saved in:
113
Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
Saved in:
114
A fuzzy multi-objective model for provider selection in data communication services with different QoS levels
Pan, Wei
;
Yu, Lean
;
Wang, Shouyang
;
Wang, Xianjia
- In:
International journal of production economics
147
(
2014
)
3
,
pp. 689-696
Persistent link: https://www.econbiz.de/10010353299
Saved in:
115
A network economic game theory model of a service-oriented internet with choices and quality competition
Nagurney, Anna
;
Li, Dong
;
Wolf, Tilman
;
Saberi, Sara
- In:
Netnomics
14
(
2013
)
1/2
,
pp. 1-25
Persistent link: https://www.econbiz.de/10010228500
Saved in:
116
Exploring two explanations of loyalty in application service provision
Goode, Sigi
;
Lin, Chinho
;
Fernández, Walter
;
Jiang, …
- In:
European journal of operational research : EJOR
237
(
2014
)
2
,
pp. 649-657
Persistent link: https://www.econbiz.de/10010379961
Saved in:
117
Achaos control optimal algorithm for QoS-based service comosition selection in cloud manufacturing system
Huang, Biqing
;
Li, Chenghai
;
Tao, Fei
- In:
Enterprise information systems
8
(
2014
)
4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010380655
Saved in:
118
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
119
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
120
Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
Saved in:
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