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How context interferes with similarity-attraction between customers and service providers : the moderating role of support source
Arndt, Aaron D.; Karande, Kiran; Glassman, Myron - In: Journal of retailing and consumer services 31 (2016), pp. 294-303
Persistent link: https://www.econbiz.de/10011528727
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Online-Sehen : Qualität und Akzeptanz von Web-TV
Klosa, Oliver - 2016
Die vorliegende Studie befasst sich mit dem Forschungsgegenstand Web-TV im Hinblick auf Qualität und Akzeptanz. Mittels eines triangulatorischen Methodenansatzes wird Web-TV aus den Perspektiven der Anbieter, der Nutzer und anhand exemplarischer Angebote analysiert. Dazu wurde ein...
Persistent link: https://www.econbiz.de/10011544888
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Use of e-government services : the role of trust
Mpinganjira, Mercy - In: International journal of emerging markets 10 (2015) 4, pp. 622-633
Persistent link: https://www.econbiz.de/10011489333
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Net neutrality and inflation of traffic
Peitz, Martin; Schütt, Florian - 2015 - This version: February 2015
Under strict net neutrality Internet service providers (ISPs) are required to carry data without any differentiation and at no cost to the content provider. We provide a simple framework with a monopoly ISP to evaluate different net neutrality rules. Content differs in its sensitivity to delay....
Persistent link: https://www.econbiz.de/10011491785
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Virtual resource provision with enhanced Qos in cloud platforms
Liu, Dongbo; Yang, Gaobo - In: International journal of networking and virtual … 15 (2015) 4, pp. 359-375
Persistent link: https://www.econbiz.de/10011502993
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Towards collaborative e-service
Chu, Sung-Chi; Cheung, Waiman; Leung, Jerrel; Chen, Gang - In: International journal of electronic business 12 (2015) 3, pp. 242-257
Persistent link: https://www.econbiz.de/10011538224
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Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn; Lobo, Antonio; Mitsis, Ann - In: International journal of quality and service sciences 6 (2014) 4, pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
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Developing new services for 3PL services providers using fuzzy QFD : a LOGINET case study
Qureshi, M. N.; Abdelhadi, Abdelhakim; Shakoor, Mwafak - In: The IUP journal of supply chain management : IJSCM 11 (2014) 3, pp. 7-38
Persistent link: https://www.econbiz.de/10010424415
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Analysis of service workflows distribution and service delivery platform parameters
Demydov, Ivan; Lavriv, Orest; Dobush, Yuriy; Buhyl, Bohdan - In: International journal of services, economics and management 5 (2013) 4, pp. 280-290
Persistent link: https://www.econbiz.de/10010428264
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Special issue: Service-centric models, platforms and technologies
Kryvinska, Natalia (contributor) - 2013
Persistent link: https://www.econbiz.de/10010428267