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In attempting to devise customer satisfaction measures, there are a number of factors which can affect the … which consumer sovereignty exists. It is the contention in this paper that valid and reliable measures of customer …
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This article explores the importance, measurement and use of non‐financial performance measures in the wine industry … percentage of US wineries believe in the importance of non‐financial performance measures, especially in the areas of process …
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The management of intellectual property (IP) within Australian government research and development agencies has changed dramatically over recent years. Increasing expectations have been placed on utilising public sector IP to both underpin economic development and augment taxes by generating new...
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In the current competitive scenario, the banking industry must contend with multiple challenges tied to regulations, legacy systems, disruptive models/technologies, new competitors, and a restive customer base, while simultaneously pursuing new strategies for sustainable growth. Banking...
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