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Service Engineering für Gesundheitsdienstleistungen
Simon, Dieta - In: Beiträge zum Innovationsmarketing, (pp. 165-189). 2007
Persistent link: https://www.econbiz.de/10003500005
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A framework for innovative service design
Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - 2016
Persistent link: https://www.econbiz.de/10011560272
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From service experiences to augmented service journeys : digital technology and networks in consumer services
Mandelli, Andreina; La Rocca, Antonella - In: Managing consumer services : factory or theater?, (pp. 151-190). 2014
Persistent link: https://www.econbiz.de/10010478141
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Service Engineering für IT-basierte Dienstleistungen 50+
Menschner, Philipp; Prinz, Andreas; Leimeister, Jan Marco - In: Technologiegestützte Dienstleistungsinnovation in der …, (pp. 111-133). 2012
Persistent link: https://www.econbiz.de/10009515784
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Promoting service innovation and knowledge management in the hospitality industry
Kijpokin Kasemsap - In: Strategic marketing management and tactics in the …, (pp. 243-279). 2017
Persistent link: https://www.econbiz.de/10011695344
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The object of service design
Kimbell, Lucy; Blomberg, Jeanette - In: Designing for service : key issues and new directions, (pp. 81-94). 2017
Persistent link: https://www.econbiz.de/10011613531
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Business co-creation for service innovation in the hospitality and tourism industry
Chen, Ja-Shen; Kerr, Don; Chou, Cindy Yunhsin; Ang, Chinhui - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1522-1540
Persistent link: https://www.econbiz.de/10011732172
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Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; … - In: Journal of service research 24 (2021) 2, pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
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Managing Consumer Services : Factory or Theater?
Baglieri, Enzo - 2014
The future of consumer service. Introduction -- 1. Factories or theaters? The future of service -- 2. The industrialization of services -- 3. High tech vs. high touch: the role of human intermediation in information intensive services.- 4. Connecting factory to theater: lessons from a case study...
Persistent link: https://www.econbiz.de/10014020411
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Managing consumer services : factory or theater?
Baglieri, Enzo (ed.) - 2014
Persistent link: https://www.econbiz.de/10010476951