Oliya, Ebrahim; Saleh Owlia, Mohammad; Dehdashti … - In: International Journal of Lean Six Sigma 3 (2012) 1, pp. 59-73
Purpose – The purpose of this paper is to highlight the significance of improvement of marketing process using Six …, the paper uses Define, Measure, Analyze, Improve and Control phases to study marketing process improvement in Saman Bank …. Findings – Research states the way concepts of marketing performance management relates to the improvement of a bank marketing …