brand. Furthermore, it was found that experience moderated the influence of involvement and satisfaction on attitudinal …This paper examines the relative influence of two key antecedents of brand loyalty-satisfaction and involvement and the … moderating of experience, using a sample of business buyers. The central argument of this paper is that the strength of the …

it presents a comprehensive view of brand loyalty for business services and proposes a model of its potential antecedents … include trust, commitment, satisfaction, perceived risk and involvement. Trust and commitment are viewed as 'relational …' factors. These constructs are drawn from the business-to-business marketing literature. Satisfaction is described as an …

This study examined whether the effectiveness of human resource management (HRM)practices is contingent on …

Findings: The results show that customer involvement and flow experience are the main drivers of CBE, which then directly … Contribution/Originality: This study can explain the importance of customer involvement and experience in forming CBE to gain … satisfaction, and loyalty. Design/methodology/approach: This research was conducted in Indonesia with 213 respondents who are …

This study developed and tested a model of job uncertainty for survivors and victims of downsizing. Data were collected … emotional exhaustion and job satisfaction, In addition, there was evidence to suggest that personal control mediated the …, personal control and job satisfaction improved and/or stabilized over the downsizing process. During the implementation phase …

marketing. The authors develop a comprehensive model that integrates the impact of service quality and service satisfaction on … both economic and societal outcomes. The model is validated using two random samples involving intensive health services …. The results indicate that service quality and service satisfaction significantly enhance quality of life and behavioral …

development of new products? Why have traditional economic models of investment failed to explain the behavior of investment …, they answer important questions about investment decisions and the behavior of investment spending. This new approach to … understanding investment behavior of firms; develops the implications of this theory for industry dynamics and for government policy …