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Responses to customized products : the consumers’ behavioral intentions
Jiang, Pingjun; Balasubramanian, Siva Kumar; Lambert, … - In: The journal of services marketing 29 (2015) 4, pp. 314-326
Persistent link: https://www.econbiz.de/10011406425
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Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva; Alagiriswamy, Ravikumar; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
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Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
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Examining the impact of e-retailing convenience dimensions on behavioral intention : the mediating role of satisfaction
Kumar, Rajiv; Sachan, Amit; Dutta, Tanusree - In: Journal of internet commerce 19 (2020) 4, pp. 466-494
Persistent link: https://www.econbiz.de/10012312287
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Online grocery shopping : the impact of shopping frequency on perceived risk
Mortimer, Gary; Fazal e Hasen, Syed; Andrews, Lynda; … - In: The international review of retail, distribution and … 26 (2016) 2, pp. 202-223
Persistent link: https://www.econbiz.de/10011648636
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E-tailing quality index
Rawal, Pankaj; Singh, Deepali - In: The international journal of management science and … (2016) 20, pp. 19-39
This research study aims at developing and validating E-tailing quality index. It consists of the literature reviews of the past researches, which were done by various authors and while finding the dimensions for the e-tailing quality. The scale development methodology results into six factors...
Persistent link: https://www.econbiz.de/10011503586
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Responses to customized products: the consumers’ behavioral intentions
Jiang, Pingjun; Balasubramanian, Siva K; Lambert, Zarrel V. - In: Journal of Services Marketing 29 (2015) 4, pp. 314-326
Purpose – The purpose of this paper is to make contributions toward new knowledge and understanding of how marketers can provide effective online customization experiences for customers. The practicality of online mass customization has received much attention as consumers perceive more value...
Persistent link: https://www.econbiz.de/10014905821
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Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry
Durvasula, Srinivas; Lysonski, Steven; Mehta, Subhash; … - 2004
The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated … in the literature. This research investigated two models involving the linkages between service quality, satisfaction … path analysis indicate that service quality has an indirect relationship with behavioural outcome measures via satisfaction …
Persistent link: https://www.econbiz.de/10009484485
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Examining the interconnections between e-crm, customer experience, customer satisfaction and customer loyalty : a mediation approach
Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10014306945
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An exploration of the effect of Electronic Customer Relationship Management (E-CRM) on customer loyalty : a serial mediation analysis
Mokha, Anupreet Kaur; Surya, Pushpender Kumar - In: Customer relationship management : methods, …, (pp. 143-173). 2024
Persistent link: https://www.econbiz.de/10015072624