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Customer orientation, learning orientation, and new service development : an empirical investigation of the Swiss hotel industry

Tajeddini, Kayhan - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 437-468

Persistent link: https://www.econbiz.de/10009385378

Internationale Dienstleistungskompetenzen : Erfolgsstrategien für die europäische Hotellerie

Frehse, Jörg - 2002 - 1. Aufl.

Persistent link: https://www.econbiz.de/10001700879

Zur Interdependenz von Markt- und Ressourcenansatz: Tourismusmanagement zwischen gesellschaftlicher Verantwortung und dem Diktat des Marktes

Weiermair, Klaus; Fuchs, Matthias - In: Werte schaffen : Perspektiven einer …, (pp. 165-185). 2003

Persistent link: https://www.econbiz.de/10001827915

Methoden zur Messung und Beeinflussung der Dienstleistungsqualität : Feedback- und Anreizsysteme in Beherbergungsunternehmen

Westerbarkey, Peter - 1996

Persistent link: https://www.econbiz.de/10000936315

Methoden zur Erfassung der Qualität komplexer Dienstleistungen : ein Vergleich qualitativer und quantitativer Methoden

Benkenstein, Martin - In: Marketing und Marktforschung : Entwicklungen, …, (pp. 514-536). 1996

Persistent link: https://www.econbiz.de/10001293784

Qualität komplexer Dienstleistungen : Konzeption und empirische Analyse der Wahrnehmungsdimensionen

Güthoff, Judith - 1995

Persistent link: https://www.econbiz.de/10000912100

Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels

Mukherjee, Subhodeep; Manish Mohan Baral; Venkataiah, … - In: Decision : official journal of Indian Institute of … 48 (2021) 4, pp. 445-460

Persistent link: https://www.econbiz.de/10012796404

Achieving service recovery through service innovation : the critical role of employee empowerment

Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M. - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 40-88

Persistent link: https://www.econbiz.de/10012583799

Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels

Al-Ababneh, Mukhles M. - 2020

This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD … supported the proposed model that there is a significant relationship between ESIB and NSD, and it also found that service … innovation performance is exited in the hotel industry. The theoretical and managerial implications were drawn based on the study …

Persistent link: https://www.econbiz.de/10012830410

Employee satisfaction in hotel industry : the case of Hotel Radan in Prolom Banja

Perić, Goran; Dramićanin, Sandra; Sančanin, Branislav - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 10 (2019) 2, pp. 25-41

Persistent link: https://www.econbiz.de/10012268826