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Kundenkommunikation : Ergebnisse einer Befragung der Top-500-Unternehmen in Deutschland
Mast, Claudia; Huck-Sandhu, Simone; Güller, Karoline - 2003
Persistent link: https://www.econbiz.de/10004882846
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The world of customer service
Odgers, Pattie Gibson- - 2008 - 2. ed.
Persistent link: https://www.econbiz.de/10004882999
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Managing knock your socksoff service
Bell, Chip R.; Zemke, Ron - 2007 - 2. ed.
Persistent link: https://www.econbiz.de/10004883657
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The DNA of customer experience : how emotions drive value
Shaw, Colin - 2007
Persistent link: https://www.econbiz.de/10004883731
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Smarter selling : next generation sales strategies to meet your buyer's needs - every time
Dugdale, Keith; Lambert, David - 2007
Persistent link: https://www.econbiz.de/10004884310
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Providing quality to customers
2007 - 5. ed.
Persistent link: https://www.econbiz.de/10004887276
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Managing customer service
2007 - 5. ed.
Persistent link: https://www.econbiz.de/10004887942
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Mass customization und Kundenintegration : Formen, Beziehungen und Erklärungsansätze
Leschnikowski, Anja; Götze, Uwe; Schmidt, Anja - 2006
Persistent link: https://www.econbiz.de/10004888035
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101 Marketing-Strategien : für Steuerberater, Wirtschaftsprüfer, Rechtsanwälte und Consultants
Waugh, Troy - 2006
Persistent link: https://www.econbiz.de/10004888122