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Enhancing the customer experience AI-chatbot : service quality, emotional intelligence, and personalisation
Minh T. H. Le; Khoi Minh Nguyen; Ngan Thanh Nguyen; … - In: International journal of trade and global markets 19 (2024) 2, pp. 111-132
Persistent link: https://www.econbiz.de/10015062752
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The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching; Quester, Pascale G. - In: Australasian marketing journal 23 (2015) 1, pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
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Examining the role of wine brand love on brand loyalty : a multi-country comparison
Drennan, Judy; Bianchi, Constanza; Cacho-Elizondo, Silvia; … - In: International journal of hospitality management 49 (2015), pp. 47-55
Persistent link: https://www.econbiz.de/10011377622
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Factors affecting online tourism group buying and the moderating role of loyalty
Kim, Myung-Ja; Lee, Choong-Ki; Chung, Namho; Kim, Woo Gon - In: Journal of travel research : a quarterly publication of … 53 (2014) 3, pp. 380-394
Persistent link: https://www.econbiz.de/10010358298
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Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun; Hsu, Maxwell K.; Marshall, Kimball P. - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
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Exploring Customer Loyalty Following Service Recovery : The Mediating Effects of Trust and Emotions
DeWitt, Tom - 2009
, while existing research has focused primarily on negative emotion, the authors' model adopts a two-dimensional view of … emotion (positive and negative emotions), and the results support the inclusion of both dimensions. Overall, the empirical … the important mediating roles of trust and emotion, service employees can deliver more effective service recovery …
Persistent link: https://www.econbiz.de/10013153369
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The effect of brand experience on brand love through brand trust, satisfaction, and identification
Kim, Min Suk; Jeong, Gap Yeon - In: Journal of international trade & commerce 15 (2019) 5, pp. 205-225
Persistent link: https://www.econbiz.de/10012546791
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Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran; Tung Tran Anh; Thi Ngan Pham - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
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The Maggi Noodles Ban : Perceived Quality, Emotional Trust and Customer Loyalty During and Post Controversy
Shaikh, Javed; Parikh, Jinal - 2021
It is significant to study the impact of controversy on consumer perceptions and emotions during and post controversy. The paper examines whether the controversy-led brand perceived quality and associations had any impact on brand trust and loyalty of instant noodle brand Maggi in India. The...
Persistent link: https://www.econbiz.de/10013234663
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The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica; Wong, IpKin Anthony - In: Journal of travel and tourism marketing 37 (2020) 1, pp. 92-111
Persistent link: https://www.econbiz.de/10012289263