Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Year of publication: |
2014
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Authors: | Su, LuJun ; Hsu, Maxwell K. ; Marshall, Kimball P. |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 31.2014, 7/8, p. 1018-1038
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Subject: | Service fairness | emotions | trust | behavioral intentions | word-of-mouth referral | city tourists | Emotion | Urlaubsverhalten | Holiday behaviour | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | China | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Tourismuswirtschaft | Tourism industry | Beziehungsmarketing | Relationship marketing | Tourismusmarketing | Tourism marketing |
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