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1
Positionierungsperspektiven schienengebundener Anbieter im Mobilitätsmarkt der Zukunft : der intermodale Mobilitätsprovider als neue intermediäre Marktfunktion
Kirschner, Uwe C. M.
-
2002
Persistent link: https://www.econbiz.de/10001637533
Saved in:
2
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
3
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
4
Internetbasierte Customer-Self-Service-Instrumente im After-Sales-Management aus Sicht des Verfassungsmarketings
Schulmeyer, Christian
-
2011
Persistent link: https://www.econbiz.de/10009520348
Saved in:
5
Consumer-oriented business design : the case of airport management ; with 108 tables
Sulzmaier, Sonja
-
2001
Persistent link: https://www.econbiz.de/10001534135
Saved in:
6
Nachkaufmarketing : ein interdisziplinärer Ansatz zur Generierung von Strategien der Kundenbindung unter besonderer Berücksichtigung von Kundenclubs
Scheck, Christine
-
1999
Persistent link: https://www.econbiz.de/10001395366
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7
Kundenzufriedenheit durch Servicequalität : Konzeption, Messung, Umsetzung
Rapp, Reinhold
-
1995
Persistent link: https://www.econbiz.de/10000913476
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8
Kategorisierung produktbegleitender Dienstleistungen in der Automobilindustrie
Jacob, Frank
;
Oguachuba, Jane S.
-
2008
Persistent link: https://www.econbiz.de/10013433068
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9
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
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10
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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