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Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho; Tung, Vincent Wing Sun - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
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Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana; Monfort, Abel; López, Belén - In: Journal of promotion management : innovations in … 30 (2024) 2, pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
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Internetbasierte Customer-Self-Service-Instrumente im After-Sales-Management aus Sicht des Verfassungsmarketings
Schulmeyer, Christian - 2011
Persistent link: https://www.econbiz.de/10009520348
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Consumer-oriented business design : the case of airport management ; with 108 tables
Sulzmaier, Sonja - 2001
Persistent link: https://www.econbiz.de/10001534135
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Kundenzufriedenheit durch Servicequalität : Konzeption, Messung, Umsetzung
Rapp, Reinhold - 1995
Persistent link: https://www.econbiz.de/10000913476
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Kategorisierung produktbegleitender Dienstleistungen in der Automobilindustrie
Jacob, Frank; Oguachuba, Jane S. - 2008
Persistent link: https://www.econbiz.de/10013433068
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Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.; Bitner, Mary Jo; Brown, Stephen Walter - In: Journal of marketing 77 (2013) 6, pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
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The impact of service failure on brand credibility
Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71
Persistent link: https://www.econbiz.de/10011528525