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Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty

Alan, Alev Kocak; Kabadayi, Ebru Tumer; Yılmaz, Çengiz - In: Service business 10 (2016) 4, pp. 715-735

Persistent link: https://www.econbiz.de/10011722421

Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses

Song, Bomi; Lee, Changyong; Yoon, Byungun; Park, Yongtae - In: Service business 10 (2016) 4, pp. 775-798

Persistent link: https://www.econbiz.de/10011722433

The impact of psychological capital on project success mediating role of emotional intelligence in construction organizations of Pakistan

Sarwar, Huma; Nadeem, Kashif; Aftab, Junaid - In: Journal of Global Entrepreneurship Research : JGER 7 (2017) 22, pp. 1-13

The aspect of emotional intelligence towards psychological capital is still not perfectly and adequately certified and is awaited for further analysis and investigation. Similarly, the growing interest on psychological capital within the managerial literature is rarely researched in Pakistan...

Persistent link: https://www.econbiz.de/10011764432

The relation of feedback-seeking motives and emotion regulation strategies to front-line managers’ feedback source profiles : a person-centered approach

Qian, Jing; Han, Zhuo R.; Fu, Yang; Wang, Haiwan; Wang, … - In: Journal of management & organization : JMO 22 (2016) 1, pp. 68-79

Persistent link: https://www.econbiz.de/10011896928

The missing links between emotional job demand and exhaustion and satisfaction : testing a moderated mediation model

Wang, Wenyan; Yin, Hongbiao; Huang, Shenghua - In: Journal of management & organization : JMO 22 (2016) 1, pp. 80-95

Persistent link: https://www.econbiz.de/10011896998

A process model of prosocial behavior : the interaction of emotion and the need for justice

Knoche, Harry; Waples, Ethan P. - In: Journal of management & organization : JMO 22 (2016) 1, pp. 96-112

Persistent link: https://www.econbiz.de/10011897027

How does self-regulation of emotions impact employee work engagement : the mediating role of social resources

Bouckenooghe, Dave; Raja, Usman; Abbas, Muhammad - In: Journal of management & organization : JMO 20 (2014) 4, pp. 508-525

Persistent link: https://www.econbiz.de/10011905641

A framework for organizational learning : zero, adaptive and generative learning

Chiva, Ricardo; Habib, Johanna - In: Journal of management & organization : JMO 21 (2015) 3, pp. 350-368

Persistent link: https://www.econbiz.de/10011906406

Workplace spirituality and organisational commitment : role of emotional intelligence among Indian banking professionals

Pradhan, Rabindra Kumar; Jena, Lalatendu Kesari - In: Journal of HRM - human resource management 19 (2016) 1, pp. 13-23

Persistent link: https://www.econbiz.de/10012214895

Emotionally intelligent leadership as a key determinant of strategic and effective management of human capital

Viskupièová, Helena - In: Journal of HRM - human resource management 19 (2016) 1, pp. 68-78

Persistent link: https://www.econbiz.de/10012214912