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25,012
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22,229
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21,526
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20,557
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20,538
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16,909
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13,686
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13,550
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8,085
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8,082
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7,759
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7,243
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6,008
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5,149
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5,109
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4,802
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4,733
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4,634
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4,632
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4,397
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4,390
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3,958
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3,909
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3,792
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Bruhn, Manfred
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171
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Herrmann, Andreas
117
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117
Belk, Russell W.
116
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112
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102
Kumar, V.
101
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98
Sheth, Jagdish N.
98
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93
Verhoef, Peter C.
92
Alkire, Sabina
88
Phau, Ian
87
Lusk, Jayson L.
85
Gierl, Heribert
84
Usman, Osly
84
Walsh, Gianfranco
83
Spiller, Achim
80
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77
Siciliani, Luigi
77
Khare, Arpita
76
Diewert, Walter E.
75
Bagozzi, Richard P.
74
Foxall, Gordon R.
74
Loureiro, Sandra Maria Correia
74
Mittal, Vikas
70
Jang, Soocheong
68
Thaichon, Park
68
Nayga, Rodolfo M.
66
Paul, Justin
66
Septianto, Felix
66
Wansink, Brian
66
Stauss, Bernd
65
Stavins, Joanna
65
Agarwal, Sumit
64
Hollebeek, Linda D.
64
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IGI Global
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1,010
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928
NBER Working Paper
822
International journal of consumer studies
778
Psychology & marketing
716
SpringerLink / Bücher
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The service industries journal
546
Industrial marketing management : the international journal for industrial and high-tech firms
530
Tourism management : research, policies, practice
509
Asia Pacific journal of marketing and logistics
464
The journal of services marketing
444
Journal of travel and tourism marketing
439
Management science : journal of the Institute for Operations Research and the Management Sciences
438
European journal of marketing : EJM
426
The journal of product & brand management
411
Journal of marketing research : JMR
404
International journal of contemporary hospitality management
403
Journal of the Academy of Marketing Science
398
Journal of marketing management : MM
396
Cogent business & management
387
The journal of brand management : an international journal
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Journal of marketing
379
Journal of retailing
378
Discussion paper series / IZA
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
352
Journal of hospitality marketing & management
346
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
343
Marketing letters : a journal of research in marketing
339
Technological forecasting & social change : an international journal
338
Journal of business ethics : JOBE
333
Journal of international consumer marketing
329
International journal of retail & distribution management
324
Journal of marketing communications
318
European journal of operational research : EJOR
314
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
311
Journal of consumer behaviour : an international research review
310
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ECONIS (ZBW)
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RePEc
2,306
USB Cologne (EcoSocSci)
1,928
EconStor
1,659
BASE
292
OLC EcoSci
81
USB Cologne (business full texts)
78
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61
ArchiDok
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Showing
21
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30
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Sort
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21
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
22
Measuring customer experience in physical retail environments
Bustamante, Juan Carlos
;
Rubio Benito, Natalia
- In:
Journal of service management
28
(
2017
)
5
,
pp. 884-913
Persistent link: https://www.econbiz.de/10011801824
Saved in:
23
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
24
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
25
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
26
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
27
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
28
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
29
Perceived omnichannel customer experience (OCX) : concept,
measurement
, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
30
Measuring service quality perceptions of Indian e-retailers : an evaluative study
Chavadi, Chandan Andanesh
;
Menon, Sindhu R.
;
Sirothiya, …
- In:
Metamorphosis : a journal of management research
18
(
2019
)
2
,
pp. 92-102
Persistent link: https://www.econbiz.de/10013384345
Saved in:
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