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Which communities complain to policymakers? : evidence from consumer sentinel
Raval, Devesh - 2018
Persistent link: https://www.econbiz.de/10011936004
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Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.; Stan, Simona; Clouse, Shawn F. - In: Services marketing quarterly 39 (2018) 3, pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
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The impact of service recovery output/process on customer satisfaction and loyalty : the case of the airline industry
Etemad-Sajadi, Reza; Bohrer, Laura - In: Tourism and hospitality research : THR 19 (2019) 2, pp. 259-266
Persistent link: https://www.econbiz.de/10012165672
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Blue and red voices : effects of political ideology on consumers' complaining and disputing behavior
Jung, Kiju; Garbarino, Ellen; Briley, Donnel A.; … - In: Journal of consumer research : JCR ; an … 44 (2017) 3, pp. 477-499
Persistent link: https://www.econbiz.de/10011755242
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Service recovery and customer satisfaction in container liner shipping industry : an ordered logit approach
Hirata, Enna - In: International journal of shipping and transport … 12 (2020) 6, pp. 563-575
Persistent link: https://www.econbiz.de/10012522827
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The effects of service recovery on customer satisfaction and customer loyalty in banks
Maamari, Bassem E.; Wasfi, Hummam S. A. - In: International journal of technology marketing : IJTMkt 14 (2020) 4, pp. 403-424
Persistent link: https://www.econbiz.de/10012534250
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The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying; Chi, Christina Geng-Qing - In: The service industries journal 38 (2018) 15/16, pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
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Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking
Salim, Agus; Setiawan, Margono; Rofiaty, R.; Rohman, Fatchur - In: European research studies 21 (2018) 3, pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
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Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso; Ali, Ahad; Riemer, Donald - In: International journal of management concepts and … 16 (2023) 3, pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
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Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen; Xiong, Wei - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 221-241
Persistent link: https://www.econbiz.de/10014369784