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Delays in services and customer service evaluation : a study of family dining restaurants of Pakistan

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How does transparency complement customer satisfaction and loyalty in the restaurant business?

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Evaluating customer satisfaction using the ACSI model in a themed restaurant in Bangkok

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Impact of restaurant owners'/managers' handling of customers' unexpected incidents on customers' revisit intention

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Perceived price as antecedent of satisfaction and loyalty : learn from fast food multinational restaurants in Indonesia

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Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)

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What changes in restaurant satisfaction during Covid-19? : an overview based on online reviews

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Lately, online users have become avid content creators and consumers of brands and firms through reviews. These serve as sources to peers and reflect reviewers’ satisfaction levels with different elements of the experiences. Thus, online reviews are considered reliable sources of information...

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