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Regulation of emotions, interpersonal conflict, and job performance for salespeople

Mulki, Jay P.; Jaramillo, Fernando; Goad, Emily A.; … - In: Journal of business research : JBR 68 (2015) 3, pp. 623-630

Persistent link: https://www.econbiz.de/10010496161

A research agenda for sales

Jaramillo, Fernando (ed.); Mulki, Jay P. (ed.) - 2021

Contents: Preface / Jay Mulki and Fernando Jaramillo -- 1 An exploration of sales activities from a service ecosystems perspective / Nathaniel N. Hartmann, Heiko Wieland and Bruno Lussier -- 2 From sales force automation to digital transformation: how social media, social CRM, and artificial...

Persistent link: https://www.econbiz.de/10012487433

Reluctant employees and felt stress: The moderating impact of manager decisiveness

Mulki, Jay Prakash; Jaramillo, Fernando; Malhotra, Shavin; … - In: Journal of business research : JBR 65 (2012) 1, pp. 77-84

Persistent link: https://www.econbiz.de/10009819602

When do you get rid of the customer?

Mulki, Jay P. - 2007

Persistent link: https://www.econbiz.de/10003537458

Product returns processing : an examination of practices of manufacturers, wholesalers/distributors, and retailers

Stock, James R.; Mulki, Jay P. - In: Journal of business logistics : JBL 30 (2009) 1, pp. 33-62

Persistent link: https://www.econbiz.de/10003868700

Impact of customer orientation, inducements and ethics on loyalty to the firm : customers' perspective

Valenzuela, Leslier M.; Mulki, Jay P.; Jaramillo, Jorge … - In: Journal of business ethics : JOBE 93 (2010) 2, pp. 277-291

Persistent link: https://www.econbiz.de/10003971101

Set up remote workers to thrive

Mulki, Jay P.; Bardhi, Fleura; Lassk, Felicia; … - In: MIT sloan management review 51 (2009/10) 1, pp. 63-69

Persistent link: https://www.econbiz.de/10003945563

Impact of workplace isolation on organizational commitment of salespeople

Mulki, Jay P. - 2004

Persistent link: https://www.econbiz.de/10003946461

Social network theory and the sales manager role : engineering the right relationship flows

Flaherty, Karen; Lam, Son K.; Lee, Nick; Mulki, Jay P.; … - In: The journal of personal selling & sales management : JPSSM 32 (2012) 1, pp. 29-40

Persistent link: https://www.econbiz.de/10009505539

The two minds of the buyer : the difference in expectations and perceptions towards sales personnel in turbulent market contexts

Kuhnle, Jennifer C.; Caemmerer, Barbara; Mulki, Jay P. - In: Journal of customer behaviour 11 (2012) 2, pp. 167-179

Persistent link: https://www.econbiz.de/10009664024

A service of the