Purpose – This study proposes a new approach to an adaptive web site design using the cognitive map (CM). Design/methodology/approach – The responses from 134 questionnaires were used in order to compute the causality coefficients of the CM objectively. In addition, using the evaluations of...

Purpose – The purpose of this paper is to compare the web‐based tax filing systems of Turkey and South Korea. The comparison is based on user satisfaction which has parameters such as ease of work, adequacy of the amount of information, display speed, convenience to life, job productivity,...

Purpose – The purpose of this paper is to investigate the weather and calendar effects on the usage pattern of a tourism web site. Design/methodology/approach – This paper analyses data from a yearlong web log involving 21,655,089 visitors to a popular tourism web site. The weather factors...

Purpose – The purpose of this paper is to examine the influence of the presence and type of product symbol on online users' information search behaviour. Adopting an information processing perspective, it gathers objective and self‐reported measures and investigates the relationships between...

Purpose – The purpose of this paper is to reinterpret addiction to social network services (SNSs), not from the traditional clinical perspective as a disorder, but from a management perspective as consumer behaviour to examine its possibility as a manageable resource....

Purpose – This study aims to examine the effects of system and information characteristics in developing users' perceptions towards ubiquitous decision support systems (UDSS). Design/methodology/approach – The research model is empirically examined with survey data from 218 mobile users who...

Purpose – The aim of this paper is to analyse the determinants of social networking site loyalty, paying special attention to the roles of user attitude, perceived risk and satisfaction. Design/methodology/approach – The impact of uses and gratifications of social networking sites, attitude,...