Purpose – The purpose of this paper is to empirically test the impact of perceived information and communication technology (ICT) on creation of brand equity within service firms, more specifically upscale hotels. The relationships between ICT and three brand equity dimensions, i.e. brand...

Purpose The purpose of this paper is to explore the role of emotions in developing customer engagement and brand image during virtual service interactions. The authors explore the concept of engagement platforms (EPs) and how their extrinsic characteristics or cues (i.e. C2C interactions–and...

Purpose – Whereas there is a growing recognition of the relevance of brand image to the success of market offering and organisation, as indications suggests that a good brand image can enhance customer experience and satisfaction for long‐term commitment. Evidences suggest limited study on...

Purpose Corporate social responsibility (CSR) has gradually come to be regarded as a strategic business tool, and has a significant influence on consumers’ behaviours, but few studies discuss CSR regarding consumers’ behaviour in the insurance industry. The purpose of this paper is to...

Purpose – With a burgeoning stream of online choices, fostering customer loyalty is a constant challenge. Companies must become masters of the new “nonstop customer” experience. They will at times have to analyze the data on their customers' behavior for new opportunities, and at other...

Newspapers have experienced declining circulation figures and declining advertising revenues for several years. In particular, declining advertising figures put a threat on newspapers - this is especially severe in the US where 73% of their revenues are generated through advertising. On the...

Newspapers have been experiencing declining circulation figures and diminishing advertising revenues for several years - both effects might pose a threat to the continuing existence of (print) newspapers. In an earlier paper, Lindstädt & Budzinski (2011) argued from a theoretical viewpoint that...

Im vorliegenden Aufsatz wird das geheimnisumwobene Berufsfeld des Online-Marketing-Managers empirisch untersucht. Darin werden Merkmale des Berufsbildes aus einer Befragung von Stelleninhabern und aus einer Stellenanzeigenanalyse hergeleitet. Aus beiden Untersuchungen ergeben sich ähnliche...

Diese Bachelorarbeit untersucht, welche die effektivsten Teilbereich des Onlinemarketings sind und ob es sich die älteste Form der Onlinewerbung, die Bannerwerbung, noch gegen die neuesten Techniken behaupten kann. Ziel ist es, eine allgemeine Übersicht für das Verständnis des...

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