Creating entrepreneurial orientations, in which innovative organizational members work together in a supportive environment, are becoming a more challenging task. Centralized decision-making has been shown to inhibit entrepreneurial motivation in organizations. This study explores the effect...

Circular Economy: a paradigm to critically rethink sustainability in tourism and hospitality -- From aspirations to applications: The SDGs and the role of indicators in the measurement of sustainable tourism -- Stories of sustainability in tourism -- The interface between sustainability and...

This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world-the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly...