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Using big data from Customer Relationship Management information systems to determine the client profile in the hotel sector

Talón-Ballestero, Pilar; González-Serrano, Lydia; … - In: Tourism management : research, policies, practice 68 (2018), pp. 187-197

Persistent link: https://www.econbiz.de/10011871110

Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development

Ma, Shuang; Gu, Huimin; Wang, Yonggui; Hampson, Daniel P. - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3023-3043

Persistent link: https://www.econbiz.de/10011804911

Cruise hotel sustainable supplier management using a grey-based decision support framework

Yazdani, Morteza; Ariza-Montes, Antonio; … - In: Journal of travel and tourism marketing 41 (2024) 4, pp. 538-558

Persistent link: https://www.econbiz.de/10014513667

Yield Management and Relationships with Customers, Distribution Channels and Human Resources in the Hotel Sector

Mauri, Aurelio G. - 2006

Over the past years "yield management" (also called "revenue management") has become increasingly applied in the hotel sector. However, little research has investigated the effects of these practices on the relationships between hotels and their customers. The paper firstly examines the nature...

Persistent link: https://www.econbiz.de/10014057002

Supplier innovativeness in supply chain integration and sustainable performance in the hotel industry

Espino-Rodríguez, Tomás F.; Taha, Mahmoud Gebril - In: International journal of hospitality management 100 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013266164

Supply Management in der Hotelbranche : Grundlagen, Erfolgsfaktoren und Gestaltungsempfehlungen

Schüffler, Christine (contributor) - 2008

Theoretische Betrachtung von Supply Management und Hotellerie -- Theoretische Basis, Forschungskonzeption und …. Christine Schüffler stellt den Status Quo und die Erfolgsfaktoren von Einkauf und Supply Management in der Drei- bis Fünf-Sterne-Hotellerie … wertvolle Gestaltungskonzepte für die Hotellerie. …

Persistent link: https://www.econbiz.de/10014014607

Supplier selection criteria in the Greek hotel food and beverage divisions

Vasilakakis, Konstantinos; Sdrali, Despoina - In: Journal of hospitality and tourism insights 6 (2023) 2, pp. 447-463

Persistent link: https://www.econbiz.de/10014301533

A rejoinder to: "Questioning the appropriateness of examining guanxi in a wasta environment: Why context should be front and center in informal network research : a commentary on "...

Shaalan, Ahmed; Eid, Riyad; Tourky, Marwa E. - In: Management and organization review : MOR ; the official … 19 (2023) 5, pp. 1046-1048

Persistent link: https://www.econbiz.de/10014436571

Absorptive capacity and supply chain integration and their impact on hotel service performance

Espino-Rodríguez, Tomás F.; Taha, Mahmoud Gebril - In: Administrative Sciences : open access journal 13 (2023) 12, pp. 1-18

This paper aims to examine how absorptive capacity affects supply chain integration (SCI) and service performance. The association between SCI and service performance was also studied. Data were collected from four-star and five-star hotels in Egypt. A total of 114 responses were obtained. The...

Persistent link: https://www.econbiz.de/10014449927

De-linking from Western epistemologies : using guanxi-type relationships to attract and retain hotel guests in the Middle East

Shaalan, Ahmed; Eid, Riyad; Tourky, Marwa - In: Management and organization review : MOR ; the official … 18 (2022) 5, pp. 859-891

Relationships are widely recognized as key to business success in the form of both informal interpersonal networks and formal organizational relationships. While Chinese personal networks (guanxi) have attracted scholars’ interest, the concept has not been fully investigated or understood in...

Persistent link: https://www.econbiz.de/10013469637