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Using chatbots in e-retailing : how to mitigate perceived risk and enhance the flow experience

Silva, Susana C.; De Cicco, Roberta; Vlačić, Božidar; … - In: International journal of retail and distribution management 51 (2023) 3, pp. 285-305

Persistent link: https://www.econbiz.de/10013552712

Surfverhalten und -erleben in Webshops : der Einfluss der Usability, des Risikos und des Kundenstatus auf den Surfprozess sowie die Auswirkungen auf das Vertrauen am Beispiel von I...

Schulz, Sebastian - 2009

Persistent link: https://www.econbiz.de/10013435854

How trust and perceived risk create consumer purchase intention in the context of e-commerce : moderation role of eWOM

Amarullah, Dudi - In: International journal of electronic marketing and … 14 (2023) 1, pp. 107-122

Persistent link: https://www.econbiz.de/10014310000

Affordances of livestreaming shopping on social networking sites improve viewers' trust in streamers, which affects purchase intention : an uncertainty reduction theory perspective

Ko, Hsiu-Chia - In: International journal of technology marketing : IJTMkt 17 (2023) 2, pp. 125-147

Persistent link: https://www.econbiz.de/10014310262

Avatars as salespeople : communication style, trust, and intentions

Keeling, Kathleen; McGoldrick, Peter; Beatty, Susan - In: Journal of business research : JBR 63 (2010) 8, pp. 793-800

Persistent link: https://www.econbiz.de/10009238397

Managing trust in direct selling relationships

Poon, Patrick; Albaum, Gerald S.; Chan, Peter Shiu-fai - In: Marketing intelligence & planning 30 (2012) 5, pp. 588-603

Persistent link: https://www.econbiz.de/10009611614

The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants

Jin, Naeyhun; Line, Nathaniel D.; Merkebu, Jerusalem - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 523-546

Persistent link: https://www.econbiz.de/10011577818

Investigating patient loyalty : an integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia)

Yarmen, Medi; Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; … - In: International journal of quality and service sciences 8 (2016) 2, pp. 179-196

Persistent link: https://www.econbiz.de/10011587081

Effects of behavioural intention on usage behaviour of digital wallet : the mediating role of perceived risk and moderating role of perceived service quality and perceived trust

Khan, Waseem Ahmad; Abideen, Zain Ul - In: Future Business Journal 9 (2023), pp. 1-15

behaviour of digital wallets, with a particular focus on the role of perceived risk as a mediator and role of perceived trust … perceived risk mediates the proposed relationship, while perceived trust and service quality showed strong moderating effects on … the relationship between perceived risk and digital wallet usage behaviour. The study adds to the literature on digital …

Persistent link: https://www.econbiz.de/10014382168

Trust and online purchase intention : a systematic literature review through meta-analysis

Bulsara, Hemantkumar P.; Vaghela, Pratiksinh S. - In: International journal of electronic business : IJEB 18 (2023) 2, pp. 148-164

Persistent link: https://www.econbiz.de/10014309231