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Total quality management and sustainability in the public service sector : the mediating effect of service innovation
AlShehail, Ohoud Ali; Khan, Mehmood; Ajmal, Mian - In: Benchmarking : an international journal 29 (2022) 2, pp. 382-410
Persistent link: https://www.econbiz.de/10013040708
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Understanding crowdsourcing adoption based on IT managers' decision
Chou, Shih-Wei - In: Information technology and management 22 (2021) 4, pp. 245-263
Persistent link: https://www.econbiz.de/10012653136
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Customer engagement, consumption and firm performance in a multi-actor service eco-system : the moderating role of resource integration
Ho, Mia Hsiao-Wen; Chung, Henry F. L.; Kingshott, Russel; … - In: Journal of business research : JBR 121 (2020), pp. 557-566
Persistent link: https://www.econbiz.de/10012417377
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Service customer orientation and social sustainability : the case of small medium enterprises
Lee, Corrinne Mei Jyin; Norbani Che Ha; Sharifah … - In: Journal of business research : JBR 122 (2021), pp. 751-760
Persistent link: https://www.econbiz.de/10012420620
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The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Suoniemi, Samppa; Terho, Harri; Zablah, Alex R.; … - In: Journal of business research : JBR 127 (2021), pp. 108-122
Persistent link: https://www.econbiz.de/10012494357
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Q-TAM : a quality technology acceptance model for predicting organizational buyers’ continuance intentions for e-procurement services
Ramkumar, M.; Schoenherr, Tobias; Wagner, Stephan M.; … - In: International journal of production economics 216 (2019), pp. 333-348
Persistent link: https://www.econbiz.de/10012106828
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Service innovation in times of economic crisis : the strategic adaptation activities of the top E.U. service firms
Martin-Rios, Carlos; Pasamar, Susana - In: R & D management 48 (2018) 2, pp. 195-209
Persistent link: https://www.econbiz.de/10011971750
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An organizational change framework for digital servitization : evidence from the Veneto region
Bustinza, Oscar F.; Gomes, Emanuel; Vendrell-Herrero, Ferran - In: Strategic change 27 (2018) 2, pp. 111-119
Persistent link: https://www.econbiz.de/10011973402
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Big data analytics in operations and supply chain management
Ngai, Eric W. T. - 2018
Persistent link: https://www.econbiz.de/10011929904
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The role of customer operant resources in health care value creation
Le Nguyen Hau - In: Service business 13 (2019) 3, pp. 457-478
Persistent link: https://www.econbiz.de/10012124352