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Customer profitability analysis with time-driven activity-based costing : a case study in a hotel
Dalci, Ilhan; Tanis, Veyis; Kosan, Levent - In: International journal of contemporary hospitality management 22 (2010) 5, pp. 609-637
Persistent link: https://www.econbiz.de/10008651302
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IoT for hospitality industry : paperless buffet management
Yuksel, Asim Sinan; Cankaya, Ibrahim Arda; Cankaya, … - In: The internet of things in the modern business environment, (pp. 269-288). 2017
Persistent link: https://www.econbiz.de/10011670542
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Theory of constraints handbook
Cox, James F. (contributor); Schleier, John G. (contributor) - 2010
Persistent link: https://www.econbiz.de/10003933075
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Service management
Ronen, Boaz; Pass, Shimeon - In: Theory of constraints handbook, (pp. 845-858). 2010
Persistent link: https://www.econbiz.de/10003995767
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Theory of constraints in professional, scientific, and technical services
Ricketts, John Arthur - In: Theory of constraints handbook, (pp. 859-878). 2010
Persistent link: https://www.econbiz.de/10003995768
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Fokussierte Unternehmensführung im Gesundheitswesen : bessere Ergebnisse bei gleichem Ressourceneinsatz
Ronen, Boaz; Pliskin, Joseph S. - 2012 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009513334
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Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen; Anh Thi Tu Le; Truong Trong Hoang - In: International journal of productivity and quality … 39 (2023) 4, pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
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An examination of customer loyalty and customer participation in the service recovery process in the Pakistani hotel industry : a pitch
Ashraf, Hafiz Ahmad; Manzoor, Nauman - In: Journal of accounting & management information systems … 16 (2017) 1, pp. 199-202
This pitch research letter (PRL) applies the pitch template developed by Faff (2015) to an academic project on customer loyalty and customer participation in the service recovery process in the hotel industry of Pakistan. The pitch template helped the pitchers to identify the core elements that...
Persistent link: https://www.econbiz.de/10011636581
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An approach to define service strategies : the case of an ecotourism hotel in Mexico
Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195
Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...
Persistent link: https://www.econbiz.de/10015066169
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Accommodation and facilities management
Frapin-Beaugé, Arnaud; Verginis, Constantinos; Wood, Roy C. - In: The Sage handbook of hospitality management, (pp. 383-399). 2008
Persistent link: https://www.econbiz.de/10003756734