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The impact of brand trust and satisfaction on retailer repurchase intentions
Zboja, James J.; Voorhees, Clay M. - In: The journal of services marketing 20 (2006) 6-7, pp. 381-390
Persistent link: https://www.econbiz.de/10007378837
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The good guys don't always win: the effect of valence on service perceptions and consequences
Brady, Michael K.; Voorhees, Clay M.; Jr, J.Joseph Cronin; … - In: The journal of services marketing 20 (2006) 2-3, pp. 83-91
Persistent link: https://www.econbiz.de/10007273470
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A Voice From the Silent Masses: An Exploratory and Comparative Analysis of Noncomplainers
Voorhees, Clay M.; Brady, Michael K.; Horowitz, David M. - In: Journal of the Academy of Marketing Science 34 (2006) 4, pp. 514-527
Persistent link: https://www.econbiz.de/10007278681
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The impact of brand trust and satisfaction on retailer repurchase intentions
Zboja, James J.; Voorhees, Clay M. - In: The journal of services marketing 20 (2006) 6, pp. 381-390
Persistent link: https://www.econbiz.de/10007295691
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The effects of innovation on product recall likelihood
Cockrell, Seth; Friske, Wesley; Voorhees, Clay M.; … - In: Journal of business research : JBR 173 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014547892
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Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion
Benedicktus, Ray L.; Brady, Michael K.; Darke, Peter R.; … - In: Journal of retailing 86 (2010) 4, pp. 322-336
Persistent link: https://www.econbiz.de/10008735095
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Modeling service alliances: an exploratory investigation of spillover effects in service partnerships
Bourdeau, Brian L.; Cronin Jr, J.Joseph; Voorhees, Clay M. - In: Strategic management journal 28 (2007) 6, pp. 609-622
Persistent link: https://www.econbiz.de/10007721577
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The effects of service on multichannel retailers' brand equity
White, Ryan C.; Joseph-Mathews, Sacha; Voorhees, Clay M. - In: The journal of services marketing 27 (2013) 4, pp. 259-270
Persistent link: https://www.econbiz.de/10010144839
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Thirty years of service failure and recovery research : thematic development and future research opportunities from a social network perspective
Liu, Dong; Zhao, Yanhui; Wang, Guocai; Schrock, Wyatt A.; … - In: Journal of service research 27 (2024) 2, pp. 268-282
Persistent link: https://www.econbiz.de/10014580436
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The good guys don't always win: the effect of valence on service perceptions and consequences
Brady, Michael K.; Voorhees, Clay M.; Jr, J.Joseph Cronin; … - In: The journal of services marketing 20 (2006) 2, pp. 83-91
Persistent link: https://www.econbiz.de/10007222389