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Innovating through services, co-creation and supplier integration : cases from China
Zhang, Min; Zhao, Xiande; Voss, Christopher A.; Zhu, Guilong - In: International journal of production economics 171 (2016), pp. 289-300
Persistent link: https://www.econbiz.de/10011437386
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Implementation: a key issue in manufacturing technology : the need for a field of study
Voss, Christopher A. - In: Research policy : policy, management and economic … 17 (1988) 2, pp. 55-63
Persistent link: https://www.econbiz.de/10001042849
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Service science : the opportunity to re-think what we know about service design
Voss, Christopher A.; Hsuan Mikkola, Juliana - In: The science of service systems, (pp. 231-244). 2011
Persistent link: https://www.econbiz.de/10009127301
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Manufacturing competitiveness in Britain : from decline to renewal?
Voss, Christopher A.; Blackmon, Kate - In: International manufacturing strategies : context, …, (pp. 275-292). 2011
Persistent link: https://www.econbiz.de/10009129900
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Best practice interventions : short-term impact and long-term outcomes
Done, Adrian; Voss, Christopher A.; Rytter, Niels Gorm - In: Journal of operations management 29 (2011) 5, pp. 500-513
Persistent link: https://www.econbiz.de/10009130725
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Service modularity and architecture
Brax, Saara A. (ed.); Bask, Anu (ed.);  … - 2017
Persistent link: https://www.econbiz.de/10011702196
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Service modularity and architecture : an overview and research agenda
Brax, Saara A.; Bask, Anu; Hsuan Mikkola, Juliana; … - In: International journal of operations & production … 37 (2017) 6, pp. 686-702
Persistent link: https://www.econbiz.de/10011702207
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Deployment strategies for service innovation
Wang, Qiang; Voss, Christopher A.; Zhao, Xiande - In: IEEE transactions on engineering management : EM 66 (2019) 4, pp. 514-528
Persistent link: https://www.econbiz.de/10012129810
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Contracting outsourced services with collaborative key performance indicators
Akkermans, Henk; Oppen, Willem van; Wynstra, Finn; … - In: Journal of operations management 65 (2019) 1, pp. 22-47
Persistent link: https://www.econbiz.de/10012041233
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart; Bowen, David E.; Andreassen, Tor W.; … - In: Journal of business research : JBR 79 (2017), pp. 238-246
Persistent link: https://www.econbiz.de/10011745302