Manuscript type: Research Article. Research Aims: This paper aims to analyze factors that affect customers’ adaptation to using Internet Banking among banks’ customers in Indonesia. The variables hypothesized to influence adaptation to using Internet Banking are Importance of Internet...

The aim of this study is to examine the relationship between e-banking service qualities on customer satisfaction in the commercial banking industry in Jordan. Partial least squares structural equation modelling (PLS-SEM), adopted to analyse the casual relationships between exogenous variables...

The main objective of this study are to analyze the demographic nature of the respondents in the study area and to study the Service Quality Dimensions and service Gap in information technology with respect to customer loyalty in banking and to identify the opinion towards the service quality of...

Banking industry has been the mainstay of Indian economy. Lately its competitiveness has increased manifold. In order to enhance their customer base banks have been introducing innovative services including that of high quality ATM facility. In the present research paper, an attempt has been...

The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...

Mobile commerce has emerged as an innovative and consequential improved method of business over e-commerce. Mobile payment service is a modern innovation in this direction. M-Payment popularly known as ‘Pay with your mobile' is a revolutionary, easy, convenient, and secure mobile payment...