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Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers

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Mobile phone banking: a comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services

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Influence of perceived quality of mobile payment application towards loyalty

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The effect of e-finance service quality on bank customers' fintech e-loyalty : evidence from Ethiopia

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Comparative analysis of results of online and offline customer satisfaction & loyalty surveys in banking services in Montenegro

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Die neuen Spielregeln in der Kundenbeziehung - Vertrieb neu gedacht

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