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On importer trust and commitment : a comparative study of two developing countries
Bianchi, Constanza; Saleh, Abu - In: International marketing review 27 (2010) 1, pp. 55-86
Persistent link: https://www.econbiz.de/10003949170
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Trust and commitment-based satisfaction and the impact on specific investments, formalisation and opportunism
Mysen, Tore; Svensson, Göran; Lee, Tzong-ru - In: International journal of business excellence 4 (2011) 6, pp. 696-714
Persistent link: https://www.econbiz.de/10009505724
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A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang; Lee, Tzong-ru; Mostert, Pierre; … - In: Journal of contemporary marketing science 6 (2023) 1, pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
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Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush; Zhan, Wu - In: The journal of services marketing 29 (2015) 2, pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
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Virtuelle Führung internationaler Teams : die Krux liegt in der Kommunikation und im Vertrauen
Köppel, Petra - In: Interkulturell führen : Diversity 2.0 als …, (pp. 239-253). 2009
Persistent link: https://www.econbiz.de/10003859213
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Transaction-specific investments, relational norms, and ERP customer satisfaction : a mediation analysis
Lai, Fujun; Li, Xiaolin; Lai, Vincent S. - In: Decision sciences : DS 44 (2013) 4, pp. 679-711
Persistent link: https://www.econbiz.de/10010126877
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Precursors and outcome of customer satisfaction/delight in business-to-consumer relationships in Botswana
Jaiyeoba, Olumide Olasimbo; Svotwa, Douglas T.; … - In: South African journal of business management 51 (2020) 1, pp. 1-11
Purpose: This study examines the degree and the extent to which the satisfaction/delight of cellular network customers in Botswana is affected by the service delivery skills of network employees, the value received from offerings of the network and the trust that they have within a service...
Persistent link: https://www.econbiz.de/10012589595
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A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter; Salem, Heba - In: Journal of financial services marketing : JFSM 21 (2016) 4, pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
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Antecedents of store loyalty among Chinese customers
Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
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Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention
Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35
Persistent link: https://www.econbiz.de/10013483278