Transaction-specific investments, relational norms, and ERP customer satisfaction : a mediation analysis
Year of publication: |
2013
|
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Authors: | Lai, Fujun ; Li, Xiaolin ; Lai, Vincent S. |
Published in: |
Decision sciences : DS. - Atlanta, Ga. : Wiley, ISSN 0011-7315, ZDB-ID 412837-0. - Vol. 44.2013, 4, p. 679-711
|
Subject: | Customer Satisfaction | Enterprise Resource Planning | Micromediational Chain | Relational Norms | Service Quality | Transaction-Specific Investment | Trust | ERP-System | ERP system | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management | Vertrauen | Confidence |
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