Online grocers accept delivery bookings and have to deliver groceries to consumers' residences. Grocery stores operate on very thin margins. Therefore, a critical question that an online grocery store needs to address is the cost of home delivery operations. In this paper, we develop a Markov...

Purpose: Within the context of business school education, the purpose of this paper is to propose a conceptual foundation in making academic knowledge more relevant to managerial practice through the use an off-shoot of pragmatist philosophy, Bridgman’s “operationalism,” in order to...

The cost associated with making decisions based on poor-quality data is quite high. Consequently, the management of data quality and the quality of associated data management processes has become critical for organizations. An important first step in managing data quality is the ability to...

Product design is increasingly recognized as a critical activity that has a significant impact on the performance of firms. Consequently, when firms undertake a new (existing) product design (redesign) activity, it is important to employ techniques that will generate optimal solutions. As...

The declining cost of information technology (IT) over time provides the later entrant in information-intensive industries a cost advantage. On the other hand, the earlier entrant has the potential to build and retain its market share if consumers incur a cost in switching to the later entrant....