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Kundenzufriedenheit : Analyse, Messbarkeit und Zertifizierung
Scharnbacher, Kurt; Kiefer, Guido - 2010 - 3., unwesentlich veränd. Aufl.
Bedeutung der Kundenzufriedenheit in Qualitätsmanagementsystemen. Möglichkeiten der Standardisierung der Ermittlungen der … Kundenzufriedenheit im Rahmen von Qualitätsmanagementsystemen. Grenzen der Standardisierung der Ermittlung der Kundenzufriedenheit im … Zufriedenheit der Kunden am Herzen liegt. Aus dem Inhalt: Einleitung. Kundenzufriedenheit und ihre Messung. Qualität und die …
Persistent link: https://www.econbiz.de/10014508707
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Kundenzufriedenheit : Analyse, Messbarkeit und Zertifizierung
Scharnbacher, Kurt; Kiefer, Guido - 2003 - 3., unwesentlich veränd. Aufl.
Persistent link: https://www.econbiz.de/10001768683
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Integrating ISO 9001:2000 and Six Sigma into organisational culture
Yeung, Shirley M. C. - In: International journal of six sigma and competitive … 3 (2007/08) 3, pp. 210-227
Persistent link: https://www.econbiz.de/10003561916
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica; Bravi, Laura - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
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Changes occurred in a porcelain factory due to quality management system implementation
Sârb, Adina; Itul, Liliana; Popa, Maria - In: Oradea journal of business and economics 4 (2019) 1, pp. 47-55
Persistent link: https://www.econbiz.de/10012159491
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The impact of government accreditation in the field of the quality of medical services on the satisfaction of patients in Romania
Ceocea, Costel; Ceocea, Raluca Alexandra; Cosma, Aurora; … - In: Studies and scientific researches / Faculty of Economic … 32 (2020), pp. 24-37
Persistent link: https://www.econbiz.de/10012422951
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The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José; Pereira-Moliner, Jorge; Molina … - In: Total quality management & business excellence 33 (2022) 14, pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
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Comparison of the use of ICT resources of ISO 9001 certified SMEs and non-certified SMEs in Hungary
Schmuck, Roland - In: International journal of productivity and quality … 38 (2023) 4, pp. 545-562
Persistent link: https://www.econbiz.de/10014313586
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Effects of ISO 9000 on customer satisfaction
Han, S. Bruce; Chen, Shaw K. - In: International journal of productivity and quality … 2 (2007) 2, pp. 208-220
Persistent link: https://www.econbiz.de/10003434699