Similar Search Results

Bringing the corner-store online : the challenges and promises of online customer service

Awad, Neveen Farag - 2004

Persistent link: https://www.econbiz.de/10003946408

Effective product customization on the Web : an information systems success approach

Bharati, Pratyush; Chaudhury, Abhijit - In: Innovative technologies for information resources management, (pp. 79-94). 2008

Persistent link: https://www.econbiz.de/10003621302

The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study

Fan, Qingji; Lee, Jeoung Yul; Kim, Joong In - In: Managing service quality : MSQ ; an international journal 23 (2013) 5, pp. 364-387

Persistent link: https://www.econbiz.de/10009792550

The perceptual fluency effect on pleasurable online shopping experience

Im, Hyunjoo; Lennon, Sharron J.; Stoel, Leslie - In: Journal of research in interactive marketing : … 4 (2010) 4, pp. 280-295

Persistent link: https://www.econbiz.de/10008749792

Usability, interactivity, website personality and consumers' responses : a case of internet service provider

Akrimi, Yosra - In: International journal of electronic marketing and … 7 (2016) 3, pp. 204-228

Persistent link: https://www.econbiz.de/10011648266

An empirical study stepping towards ethnographic research for e-commerce websites : a perspective of user-centred design

Mofokeng, Thabang Excellent - In: African journal of science, technology, innovation and … 14 (2022) 5, pp. 1337-1355

Persistent link: https://www.econbiz.de/10013415443

Importance of web functionality support for the individual stages of the customer service life cycle

Pearson, Ann M.; Mykytyn, Peter P. - In: Journal of internet commerce 8 (2009) 3/4, pp. 198-221

Persistent link: https://www.econbiz.de/10003941389

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

An e-commerce customer service robot based on intention recognition model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44

Persistent link: https://www.econbiz.de/10011529142

Satisfying the online food crave : the case of online food aggregators

Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427

Persistent link: https://www.econbiz.de/10013329338

1
2
3
4
5
6
7
8
9
10
Next
Last