Purpose: The purpose of this study is to optimize and improve service delivery configurations by integrating both customers’ and service providers’ perspectives into service delivery design processes using quality function deployment (QFD) methodology at shopping malls....

Purpose: The purpose of this study is to develop a methodology in which alternate Six Sigma projects are prioritized and selected using appropriate multi-criteria decision-making (MCDM) methods in healthcare organizations. This study addresses a particular gap in implementing a systematic...

Purpose: Given the critical role of project prioritization and selection process in Six Sigma efforts, this study aims to analyse the relevant literature to answer this question: What types of project prioritization and selection methods have been used in Six Sigma research?...