A quality function depolyment application using qualitative and quantitative analysis in after sales services
Year of publication: |
2012
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Authors: | Pakdil, Fatma ; Işın, Feride Bahar ; Genç, Hande |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 12, p. 1397-1411
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Subject: | Qualitätsmanagement | Quality management | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Baumaschinenindustrie | Construction machinery industry |
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