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Negative word of mouth and online shopping : examining the role of psychological contract violation, trust and satisfaction

Mehmood, Sana; Rashid, Yasir; Zaheer, Salman - In: Pakistan journal of commerce and social sciences 12 (2018) 3, pp. 886-908

In a highly competitive e-retailing world, service provision fulfilling the customer's expectations plays a crucial role in survival and sustainability of buyer-seller relationship. However, service failure could result in negative outcomes due to destruction of this relationship. From...

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Relational benefits as predictors of relationship quality outcomes in online retailing

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What can influence the consumers' online word-of-mouth? : an online gaming perspective

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The role of technical and relational factors in trust and predisposition for online commerce : digital markets and consumer perspective

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Factors affecting online purchase intention of consumers : a comparative approach between China and Uzbekistan

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Affect-based and personality-based trust and risk in social commerce

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Determinants of factors impacting buying intention towards e-retailing : a special reference to Jordan context

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The influence of perceived product risk on consumers' e-tailer shopping preference

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Konsumentenvertrauen : Konzepte und Anwendungen für ein nachhaltiges Kundenbindungsmanagement

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