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An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan; Amin, Muslim; Cobanoglu, Cihan - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
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The dynamics of pre- and post-purchase service and consumer evaluation of online retailers : a comparative analysis of dissonance and disconfirmation models
Park, Insu; Cho, Jeewon; Rao, H. Raghav - In: Decision sciences : DS 46 (2015) 6, pp. 1109-1140
Persistent link: https://www.econbiz.de/10011477288
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Beyond technology adoption : homeowner satisfaction with newly adopted residential heating systems
Michelsen, Carl Christian; Madlener, Reinhard - 2015
Persistent link: https://www.econbiz.de/10011408992
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Exploring antecedents & consequences of customer satisfaction with smartphones : implications for CRM
Kim, Arum; Cho, Yoon C. - In: Journal of business & economics research 13 (2015) 4, pp. 215-229
Persistent link: https://www.econbiz.de/10011412119
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A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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A structural equation model of customer relationship management factors affecting customer retention of long-stay travelers in the Thai tourism industry
Tawinunt, K.; Phimonsathienand, T.; Fongsuwan, Wanno - In: Research journal of business management 9 (2015) 1, pp. 1-24
Persistent link: https://www.econbiz.de/10011413696
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Brand-switching in Nigerian banks : evidence from critical incidents
Njoku, Maria-Stella Etomchi; Nduka, Chinedum; Okocha, … - In: Global journal of business research : GJBR 9 (2015) 3, pp. 83-89
Persistent link: https://www.econbiz.de/10011384488
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Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Ažman, Slavko; Gomišček, Boštjan - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 888-904
Persistent link: https://www.econbiz.de/10011388434
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Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till; Quaiser, Benjamin; Wieseke, Jan; Rese, Mario - In: Journal of marketing 78 (2014) 6, pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
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Predicting behavioral loyalty through community : why other fans are more important than our own intentions, our satisfaction, and the team itself
Yoshida, Masayuki; Heere, Bob; Gordon, Brian - In: Journal of sport management : the official journal of … 29 (2015) 3, pp. 318-333
Persistent link: https://www.econbiz.de/10011295355