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Competitive implications of quality assurance processes in higher education : the case of higher education in engineering in France
Sánchez-Chaparro, Teresa; Gómez-Frías, Víctor; … - In: Economic research 33 (2020) 1,3, pp. 2825-2843
Persistent link: https://www.econbiz.de/10013192802
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The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online
Vrontis, Demetris; Massoud, Mazen; Dennaoui, Hassan; El … - In: Global business & economics review 26 (2022) 3, pp. 285-313
Persistent link: https://www.econbiz.de/10013193843
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Determinants of customer experience management and its impact on experience quality in the tourism industry in India
Bhatt, Vimal Kamleshkumar; Sharma, Bhuvanesh Kumar - In: International journal of business and globalisation : IJBG 30 (2022) 1, pp. 14-25
Persistent link: https://www.econbiz.de/10013193931
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Providers and profiteers : essays on profit and competition in the provision of public services
Larsson, Sebastian - 2021
Persistent link: https://www.econbiz.de/10013194117
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Would you like to add a gratuity? : when explicit requests hamper tipping
Dyussembayeva, Shynar; Viglia, Giampaolo; Nieto-Garcia, … - In: Journal of business research : JBR 139 (2022), pp. 908-917
Persistent link: https://www.econbiz.de/10013194295
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Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.; Wang, Wei - In: Tourism management : research, policies, practice 88 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
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Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Wang, Xuhui; Wang, Xuequn; Liu, Zilong; Chang, Wen; … - In: Tourism management : research, policies, practice 88 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013194345
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Self-set learning goals and service performance in a gig economy : a moderated-mediation role of improvisation and mindful metacognition
Açıkgöz, Atif; Latham, Gary P. - In: Journal of business research : JBR 139 (2022), pp. 1553-1563
Persistent link: https://www.econbiz.de/10013194382
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A Rasch analysis of service performance in a tourism context
Brush, Gregory J.; Soutar, Geoffrey N. - In: Journal of business research : JBR 139 (2022), pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
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Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.; Beeler, Lisa L.; Delpechitre, Duleep - In: Industrial marketing management : the international … 96 (2021), pp. 238-253
Persistent link: https://www.econbiz.de/10013194581