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Changing quality initiative :...
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Innovation
30
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25
Quality management
22
Dienstleistungsqualität
20
Service quality
20
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19
Schweden
18
Dienstleistung
17
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17
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English
139
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32
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1
Author
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Witell, Lars
124
Elg, Mattias
66
Gustafsson, Anders
44
Gremyr, Ida
16
Löfgren, Martin
16
Edvardsson, Bo
15
Kristensson, Per
14
Fundin, Anders
11
Snyder, Hannah
11
Kollberg, Beata
10
Poksinska, Bozena
10
Engström, Jon
9
McColl-Kennedy, Janet R.
9
Rönnbäck, Åsa
9
Gebauer, Heiko
8
Martin, Jason
8
Kowalkowski, Christian
7
Löfberg, Nina
6
Meiren, Thomas
5
Perks, Helen
5
Schäfer, Adrienne
5
Wallo, Andreas
5
Anderson, Laurel
4
Bolton, Ruth N.
4
Johansson, Elisabeth
4
Olsson, Jesper
4
Sebastiani, Roberta
4
Bergman, Bo
3
Cronemyr, Peter
3
Dahlgaard, Jens Jörn
3
Eklund, Jörgen
3
Enquist, Bo
3
Hogan, Suellen J.
3
Jaakkola, Elina
3
Kindström, Daniel
3
Klofsten, Magnus
3
Langstrand, Jostein
3
Pettersen, Jostein
3
Tarasi, Crina O.
3
Tillmar, Malin
3
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Journal of Service Management
22
Journal of service management
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Journal of business research : JBR
10
International journal of quality and service sciences
9
Journal of Services Marketing
8
International Journal of Quality and Service Sciences
7
International journal of quality & reliability management
6
Managing service quality : MSQ ; an international journal
6
The TQM journal : the international review of organizational improvement
6
Industrial marketing management : the international journal for industrial and high-tech firms
4
The TQM Journal
4
The journal of services marketing
4
Total quality management & business excellence
4
International Journal of Quality & Reliability Management
3
Quality management journal : QMJ
3
The TQM magazine : the international bi-monthly for total quality management
3
European Journal of Marketing
2
International Journal of Operations & Production Management
2
International Journal of Productivity and Performance Management
2
International journal of productivity and quality management : IJPQM
2
International journal of technology management : IJTM
2
Journal of organizational change management
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Sustainable development in organizations : studies on innovative practices
2
The international journal of productivity and performance management : IJPPM
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Cogent business & management
1
Creativity and Innovation Management
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
Edward Elgar E-Book Archive
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Innovative quality improvement in operations : introducing emergent quality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services technology and management
1
Involving customers in new service development
1
Journal of Business & Industrial Marketing
1
Journal of Business Research
1
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ECONIS (ZBW)
79
Other ZBW resources
56
OLC EcoSci
36
RePEc
1
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121
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
122
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
123
A bricolage perspective on service innovation
Witell, Lars
;
Gebauer, Heiko
;
Jaakkola, Elina
;
Hammedi, Wafa
- In:
Journal of business research : JBR
79
(
2017
),
pp. 290-298
Persistent link: https://www.econbiz.de/10011745390
Saved in:
124
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
125
Network orchestration for value platform development
Perks, Helen
;
Kowalkowski, Christian
;
Witell, Lars
; …
- In:
Industrial marketing management : the international …
67
(
2017
),
pp. 106-121
Persistent link: https://www.econbiz.de/10011822035
Saved in:
126
Kano's Theory of Attractive Quality and Packaging - Packaging is playing an increasingly important role in product marketing.
Löfgren, Martin
;
Witell, Lars
- In:
Quality management journal : QMJ
12
(
2005
)
3
,
pp. 7-20
Persistent link: https://www.econbiz.de/10005921142
Saved in:
127
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM magazine : the international bi-monthly for …
22
(
2010
)
1
,
pp. 26-41
Persistent link: https://www.econbiz.de/10008352814
Saved in:
128
A review of empirical investigations comparing quality initiatives in manufacturing and service organizations
Rönnbäck, Åsa
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
18
(
2008
)
6
,
pp. 577-593
Persistent link: https://www.econbiz.de/10008147813
Saved in:
129
Value creation in outsourced service provision in public transportation
Rönnbäck, Åsa
;
Witell, Lars
- In:
The TQM magazine : the international bi-monthly for …
21
(
2009
)
5
,
pp. 517-529
Persistent link: https://www.econbiz.de/10008316282
Saved in:
130
Identifying ideas of attractive quality in the innovation process
Witell, Lars
;
Löfgren, Martin
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 87-100
Persistent link: https://www.econbiz.de/10008769879
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