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Changing quality initiative :...
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Innovation
30
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25
Quality management
22
Dienstleistungsqualität
20
Service quality
20
Services
19
Schweden
18
Dienstleistung
17
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17
Qualitätsmanagement
17
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17
Service innovation
17
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16
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15
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15
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Language
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English
139
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32
German
1
Author
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Witell, Lars
124
Elg, Mattias
66
Gustafsson, Anders
44
Gremyr, Ida
16
Löfgren, Martin
16
Edvardsson, Bo
15
Kristensson, Per
14
Fundin, Anders
11
Snyder, Hannah
11
Kollberg, Beata
10
Poksinska, Bozena
10
Engström, Jon
9
McColl-Kennedy, Janet R.
9
Rönnbäck, Åsa
9
Gebauer, Heiko
8
Martin, Jason
8
Kowalkowski, Christian
7
Löfberg, Nina
6
Meiren, Thomas
5
Perks, Helen
5
Schäfer, Adrienne
5
Wallo, Andreas
5
Anderson, Laurel
4
Bolton, Ruth N.
4
Johansson, Elisabeth
4
Olsson, Jesper
4
Sebastiani, Roberta
4
Bergman, Bo
3
Cronemyr, Peter
3
Dahlgaard, Jens Jörn
3
Eklund, Jörgen
3
Enquist, Bo
3
Hogan, Suellen J.
3
Jaakkola, Elina
3
Kindström, Daniel
3
Klofsten, Magnus
3
Langstrand, Jostein
3
Pettersen, Jostein
3
Tarasi, Crina O.
3
Tillmar, Malin
3
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Journal of Service Management
22
Journal of service management
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Journal of business research : JBR
10
International journal of quality and service sciences
9
Journal of Services Marketing
8
International Journal of Quality and Service Sciences
7
International journal of quality & reliability management
6
Managing service quality : MSQ ; an international journal
6
The TQM journal : the international review of organizational improvement
6
Industrial marketing management : the international journal for industrial and high-tech firms
4
The TQM Journal
4
The journal of services marketing
4
Total quality management & business excellence
4
International Journal of Quality & Reliability Management
3
Quality management journal : QMJ
3
The TQM magazine : the international bi-monthly for total quality management
3
European Journal of Marketing
2
International Journal of Operations & Production Management
2
International Journal of Productivity and Performance Management
2
International journal of productivity and quality management : IJPQM
2
International journal of technology management : IJTM
2
Journal of organizational change management
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Sustainable development in organizations : studies on innovative practices
2
The international journal of productivity and performance management : IJPPM
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Cogent business & management
1
Creativity and Innovation Management
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
Edward Elgar E-Book Archive
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Innovative quality improvement in operations : introducing emergent quality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services technology and management
1
Involving customers in new service development
1
Journal of Business & Industrial Marketing
1
Journal of Business Research
1
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ECONIS (ZBW)
79
Other ZBW resources
56
OLC EcoSci
36
RePEc
1
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131
Service innovations in manufacturing firms
Gremyr, Ida
;
Löfberg, Nina
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 161-176
Persistent link: https://www.econbiz.de/10008391985
Saved in:
132
Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review - This study provides guidance to researchers and practitioners on employing the Kano methodology for...
Löfgren, Martin
;
Witell, Lars
- In:
Quality management journal : QMJ
15
(
2008
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10007901187
Saved in:
133
Classification of quality attributes
Witell, Lars
;
L÷fgren, Martin
- In:
Managing service quality : MSQ ; an international journal
17
(
2007
)
1
,
pp. 54-73
Persistent link: https://www.econbiz.de/10007598883
Saved in:
134
Customer co-creation in service innovation: a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-328
Persistent link: https://www.econbiz.de/10009991453
Saved in:
135
Any way goes: Identifying value constellations for service infusion in SMEs
Kowalkowski, Christian
;
Witell, Lars
;
Gustafsson, Anders
- In:
Industrial marketing management : the international …
42
(
2013
)
1
,
pp. 18-30
Persistent link: https://www.econbiz.de/10010074146
Saved in:
136
Having a strategy for new service development - does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10010087399
Saved in:
137
Quality management systems and value creation
Rönnbäck, Åsa
;
Witell, Lars
;
Enquist, Bo
- In:
International journal of quality and service sciences
1
(
2009
)
3
,
pp. 241-254
Persistent link: https://www.econbiz.de/10009890255
Saved in:
138
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1281
Persistent link: https://www.econbiz.de/10009328856
Saved in:
139
Idea generation: customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-160
Persistent link: https://www.econbiz.de/10008995335
Saved in:
140
Theory of attractive quality and life cycles of quality attributes
Löfgren, Martin
;
Witell, Lars
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10008851388
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